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About This Site
Here we will post updates about Confluence's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
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Degraded Performance
Partial Outage
Major Outage
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Past Incidents
Oct 31, 2025
No incidents reported today.
Oct 30, 2025
Resolved -
Incident has been resolved.
Oct 30, 02:09 UTC
Oct 30, 02:09 UTC
Update -
Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA.
Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.
Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.
We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.
Oct 30, 02:08 UTC
Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries.
Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored.
We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.
Oct 30, 02:08 UTC
Update -
Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information.
Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.
Oct 29, 06:58 UTC
Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.
Oct 29, 06:58 UTC
Update -
Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information.
Based on the above, we shall be able to provide further update in next 24 hours, if not sooner
Oct 29, 06:57 UTC
Based on the above, we shall be able to provide further update in next 24 hours, if not sooner
Oct 29, 06:57 UTC
Investigating -
We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.
Oct 29, 06:47 UTC
Oct 29, 06:47 UTC
Oct 29, 2025
Oct 28, 2025
No incidents reported.
Oct 27, 2025
No incidents reported.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
Resolved -
This incident has been resolved.
Oct 24, 09:18 UTC
Oct 24, 09:18 UTC
Update -
We see a full recovery in Confluence application experience in the affected AP SouthEast region now.
Oct 24, 09:18 UTC
Oct 24, 09:18 UTC
Update -
We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.
Oct 24, 09:10 UTC
Oct 24, 09:10 UTC
Update -
We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.
Oct 24, 08:26 UTC
Oct 24, 08:26 UTC
Update -
Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.
Oct 24, 07:42 UTC
Oct 24, 07:42 UTC
Update -
We have an active line of investigation. Will update with results within 30 minutes.
Oct 24, 07:04 UTC
Oct 24, 07:04 UTC
Investigating -
Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.
Oct 24, 06:31 UTC
Oct 24, 06:31 UTC
Oct 23, 2025
No incidents reported.
Oct 22, 2025
Resolved -
Our teams have identified and fixed the root cause of the issue that caused delay in executing Automation rules. This was caused due to scaling issues following on from the recent AWS outage.
This issue is marked as resolved.
Oct 22, 06:47 UTC
This issue is marked as resolved.
Oct 22, 06:47 UTC
Identified -
Atlassian team has identified the cause of the issue that led to delay in execution of Automation rules. This is a follow-on effect of the recent AWS outage.
We shall keep you informed of the progress every hour, if not sooner.
Oct 22, 06:34 UTC
We shall keep you informed of the progress every hour, if not sooner.
Oct 22, 06:34 UTC
Investigating -
We understand that our customers are experiencing delay in execution of Automation rules. While our team is investigating further on this, it looks like a follow-on effect of the recent AWS outage.
We continue to investigate further on this and we shall keep you informed of the progress every hour if not sooner.
Oct 22, 06:20 UTC
We continue to investigate further on this and we shall keep you informed of the progress every hour if not sooner.
Oct 22, 06:20 UTC
Oct 21, 2025
Postmortem -
Read details
Oct 24, 17:48 UTC
Oct 24, 17:48 UTC
Resolved -
Our team is now able to see full recovery across the vast majority of Atlassian products.
We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency.
We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.
Oct 21, 05:24 UTC
We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency.
We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.
Oct 21, 05:24 UTC
Update -
The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues.
With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues.
We will provide further update on our recovery status within two hours.
Oct 21, 03:24 UTC
With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues.
We will provide further update on our recovery status within two hours.
Oct 21, 03:24 UTC
Update -
We continue to see recovery progressing across all impacted products as backlogged items continue to be processed.
The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.
We will provide further update on our recovery status in two hours.
Oct 21, 01:07 UTC
The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.
We will provide further update on our recovery status in two hours.
Oct 21, 01:07 UTC
Update -
Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored.
The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.
We will provide further update on our recovery status in one hour.
Oct 21, 00:03 UTC
The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message.
We will provide further update on our recovery status in one hour.
Oct 21, 00:03 UTC
Update -
Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support.
Oct 20, 22:58 UTC
Oct 20, 22:58 UTC
Update -
Monitoring - We've started seeing continued product experience improvement.
While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours.
Oct 20, 21:26 UTC
While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours.
Oct 20, 21:26 UTC
Monitoring -
There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available.
We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
Oct 20, 18:38 UTC
We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
Oct 20, 18:38 UTC
Update -
We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 17:43 UTC
Oct 20, 17:43 UTC
Update -
Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 17:27 UTC
Oct 20, 17:27 UTC
Update -
Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue.
Oct 20, 16:35 UTC
Oct 20, 16:35 UTC
Update -
Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 15:22 UTC
Oct 20, 15:22 UTC
Update -
Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 15:20 UTC
Oct 20, 15:20 UTC
Update -
We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner.
Oct 20, 14:02 UTC
Oct 20, 14:02 UTC
Update -
Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.
Oct 20, 13:58 UTC
Oct 20, 13:58 UTC
Update -
Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.
Oct 20, 13:56 UTC
Oct 20, 13:56 UTC
Update -
Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner.
Oct 20, 13:07 UTC
Oct 20, 13:07 UTC
Update -
Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner.
Oct 20, 12:06 UTC
Oct 20, 12:06 UTC
Update -
We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner.
Oct 20, 11:07 UTC
Oct 20, 11:07 UTC
Identified -
We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience.
We shall continue to share updates every hour, if not sooner.
Oct 20, 09:58 UTC
We shall continue to share updates every hour, if not sooner.
Oct 20, 09:58 UTC
Update -
We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.
We shall continue to share updates every hour, if not sooner.
Oct 20, 09:24 UTC
We shall continue to share updates every hour, if not sooner.
Oct 20, 09:24 UTC
Update -
We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.
We shall continue to share updates every hour, if not sooner.
Oct 20, 09:23 UTC
We shall continue to share updates every hour, if not sooner.
Oct 20, 09:23 UTC
Update -
Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same.
We shall keep you informed of the progress every hour.
Oct 20, 08:24 UTC
We shall keep you informed of the progress every hour.
Oct 20, 08:24 UTC
Investigating -
We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same.
We shall keep you informed of the progress every hour.
Oct 20, 07:56 UTC
We shall keep you informed of the progress every hour.
Oct 20, 07:56 UTC
Oct 20, 2025
Oct 19, 2025
No incidents reported.
Oct 18, 2025
No incidents reported.
Oct 17, 2025
No incidents reported.